How to Support Medical Equipment in the Post-Covid Era



Archived Webinar

How to Support Medical Equipment in the Post-Covid Era

Doug Stephen, President, Enterprise Learning Division
CGS

Steven Petruk, President, Global Outsourcing Division
CGS

Recorded on January 27, 2021

As healthcare companies reimagine how their business and services might reemerge or evolve in the short- and long-term recovery from COVID-19, it is more important than ever to keep an eye on next steps to transform readiness for the new normal.

The pandemic has changed the way that technical support and training are done. In this webinar, Doug Stephen, President, Enterprise Learning Division, CGS, and Steve Petruk, President, Global Outsourcing Division, CGS, share case studies on what new strategies should be put into place to digitally transform service, support and training. They will also provide tips from organizations that are preparing for future maintenance and repairs of expensive, and often hard-to-access, medical equipment.

PRICING
This webinar is complimentary.

TARGETED AUDIENCES
Clinical Training & Education
Field Service
Professional Education
Medical Education

INDUSTRIES REPRESENTED
Medical Devices

Download Webinar:

Presenters:

Doug Stephen, President, Enterprise Learning Division
CGS

As President of the CGS Enterprise Learning, Doug Stephen leverages his more than 20 years of experience consulting and partnering with Fortune 100 companies to scale employee engagement, operational performance, sales and growth globally.

Doug is currently leading innovation initiatives supporting Teamwork AR, a proprietary, robust augmented reality (AR) solution, managing the research, design, consulting and technology teams. Focused on changing the future of work and learning, Teamwork AR offers endless applications to amplify human performance and engagement in real time, anywhere. Device and industry agnostic, Teamwork AR is used in retail outlets, medical settings, technology field services and manufacturing supply chains. Doug has spoken at various industry events including ATD TechKnowledge, EWTS and Field Service. He has also written articles and been quoted for such publications as CLO, Forbes, TrainingIndustry.com, Huffington Post and Information Week.

Steven Petruk, President, Global Outsourcing Division
CGS

Steven Petruk, who joined CGS in 2019, has more than 20 years of experience in IT, infrastructure and customer service. Steve leads the company’s highly experienced executive and global delivery team in the development and implementation of technology-based outsourced solutions. Prior to his current role, he served as Senior Vice President / Worldwide General Manager of Managed Services at Toshiba Global Commerce Solutions. Before that Steve spent 17 years at IBM in numerous leadership and executive roles, the most recent of which was Vice President, Enterprise Services, responsible for Integrated Communications, End User Services, ITS Consulting Practice and Data Center Service product lines in the U.S. Steve entered the Information Technology business in project management where he learned the art of selling through delivery excellence. During his career, he has leveraged that deep delivery background and deal making experience to deliver high-quality solutions to hundreds of clients generating well over $20 billion in company revenues.

For More Information, Contact:

Brooke Akins
Division Director, Life Science Programs
+1 (312) 224-1693
bakins@q1productions.com

At Veranex, we can help you with concept through to commercialization by enabling:
• Accelerated speed to market
• Controlled development costs
• Development risk mitigation
• Market viability assessment

At every stage, we navigate our clients to realize efficiencies in cost and time with our integrated and comprehensive solutions.

Visit Sponsor Website

Since TrainingPros was founded in 1997, we have been dedicated to helping our clients find the right consultant for their projects. 25 years later, we are proud to have helped hundreds of clients complete their projects and thousands of consultants find great assignments. We continue to focus on helping our clients and consultants as well as our community as a certified women-owned, award-winning staffing company that works exclusively with Learning & Development professionals to match consultants to client projects.

Visit Sponsor Website

TELCOR is the proven leader of health care software solutions for revenue cycle management (RCM) software and services designed specifically for laboratories. TELCOR RCM, our SaaS solution, and TELCOR Revenue Cycle Services, our billing service, are designed to streamline workflow, improve collections, and provide real-time analytics. Our software and service solutions are designed for the unique challenges and requirements of laboratory specialties and the clients they serve. With full access to data, labs have complete visibility of their data and can track key performance indicators. No other vendor works as hard ensuring you get paid for the work you do.

Visit Sponsor Website

At Tipping Point Media, we pride ourselves on developing innovative, creative, and technically advanced virtual training and digital marketing solutions for the life sciences industry.

We push the limits of what's possible using Augmented and Virtual Reality to create revolutionary experiences proven to increase audience engagement and retention rates.

Our dedicated team of educators, medical experts, certified programmers, and digital renaissance innovators are committed to creating high-quality custom creations that bring your company's vision to life.

Visit Sponsor Website

VantagePoint Performance trains Salespeople to be more fluent and comfortable across different situations needing different sales approaches, and we train Sales Managers to be better coaches and team leaders, with more focus and less stress.

We’re different from the average sales training company because:

We don’t believe that one approach, one system, or one methodology is absolutely superior. All have something to offer, and the “best approach” or “best system” depends on the sales situation. This is what our applied, academic research tells us.
Our use of data science, specifically Machine Learning, helps us learn about our clients more meaningfully. We provide insights from each client’s data to help them understand what drives the success of their top-performing Salespeople and Sales Managers.
We are constantly feeding what we learn back into our training products, and we invest a bigger slice of our total energy into this innovation than the average sales training company. Our clients can access always-refreshed intellectual property and content through our training subscriptions.

Visit Sponsor Website

Policy Reporter, acquired by TrialCard in 2019, provides innovative healthcare software solutions to track payer policies in near real-time and enhances market access for the therapies patients need most. The company’s patented software-driven solutions include a suite of billing and reimbursement tools for providers and laboratories, market intelligence tools for payers, and a suite of market access solutions for life science companies. Its clients include some of the world’s largest pharmaceutical and healthcare companies.

Visit Sponsor Website

Archived Webinar