1. It’s such a pleasure to have you on board as one of our esteemed sponsoring partners in the upcoming 25th Diagnostic Reimbursement Conference, December 6-7 in Boston. Can you please tell us more about your company?

Frontline managers are expected to cope with increasing workloads and a shrinking workforce. We created a configurable workflow platform with a revolutionary insights dashboard to help clients manage these high volumes in real-time and consistently deliver 30% increased productivity. This provides clients with visible operational control leading to improved customer service, reduced backlog, and lower costs.

With 30 years’ experience, e5 Workflow’s team are the priority processing experts with solutions created on a singular platform for building new and extended workflow process solutions while fully leveraging existing operational business systems and applications. What makes us different, besides our software, is our attention to our client’s needs. We listen to understand and create a plan to help achieve our client’s goals.

2. What are the most common questions or challenges raised by individuals coming to find actionable solutions by working with you?

The biggest challenges and questions our clients face are:
-What are the best claims to work for the highest ROI?
-How do I maximize staff effort and results?
-How do I stay profitable while managing all of the competing priorities? i.e. In network/out of network contracts, reduction in staff, more expensive staff, loss of control in outsourcing, lower reimbursement.

3. Can you share with us 3 of your proudest achievements/best successes in helping your clients?

1-Working with a client to help them transition and maximize remaining A/R while in a software transition. This helped recover cash and help them to come out of the transition in a good financial position.

2-A 5+ year engagement with a large East coast lab to help them recover from many previous mistakes and issues, recover large amounts of net cash, and allow them to stabilize their lab position and grow. After navigating Covid and adding testing volume, they were ultimately acquired because of their stability and financial position.

3-One of our west coast clients embraced our innovation. Because of our different way of looking at common issues faced in the RCM world, this client was able to streamline their processes, collect more cash, and save on staffing costs. Our insights dashboard has been a game-changer for moving their company to the next level.

4. What are you most looking forward to in the upcoming Diagnostic Reimbursement Conference?

I’m excited to share our innovative software and insights dashboard because I know we can help companies achieve their goals quickly and efficiently. The industry is starting to learn about how we are doing things differently to change the overall approach to collecting and converting denials. Every time we share our software with insights dashboard, we always hear the same thing. “This is what we’ve been looking for!” Partnerships and further relationships are also extremely important, and we are ready to meet the leaders who we can help.

5. What are you keeping an eye on in the reimbursement landscape these days?

Industry patterns and trends are always important to watch and adjust to, but front-line managers and staff need a voice and a team who can listen to their challenges and come up with innovative solutions. That’s where e5 Workflow comes in. Our team wants to hear what the industry is struggling with and find solutions to help. We also think it is very important to understand the ideas that could make our client’s daily work better, more efficient, and have the biggest impact . Our goal is to make our customers successful. We do this by listening to their needs and coming up with innovative solutions to accomplish their goals.

6. Anything else you’d like to share with us and our diagnostic reimbursement community today?

We are successful because our clients are successful. We achieve this by listening to their needs and offering innovative solutions. Our revolutionary software and insights dashboard is unlike anything in the market today. We created this solution after seeing a need for visibility, real-time decision making and after years of personal experience working in the RCM space. We understand the needs of our clients and we are excited to help them improve their teams and processes.

Thank you to the team at e5 Workflow for replying to our questions!

If you’d like to meet with the team, Michael Marshall, Managing Director at e5 WORKFLOW will be presenting at the Q1 Productions 25th Diagnostic Coverage & Reimbursement Conference on December 6-7 in Boston, MA:

LEVERAGING DATA TO MAXIMIZE REVENUE CYCLE TEAM PRODUCTION
• Understanding the data
• Applying actionable items
• Setting team priorities
• Maximizing team output & ROI