Hospitals Employ Email ‘Empathy’ To Help Doctors And Patients Keep In Touch

“A health care startup made a wild pitch to Cara Waller, CEO of the Newport Orthopedic Institute in Newport Beach. The company said it could get patients more engaged by “automating” physician empathy….The California startup, HealthLoop, told Waller its messaging technology would improve their satisfaction and help keep them out of the hospital. High satisfaction scores and low readmission rates mean higher reimbursements from Medicare, so Waller was intrigued.” To read more on this new system, please visit: http://khn.org/news/hospitals-employ-email-empathy-to-help-doctors-and-patients-keep-in-touch/

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