Press Release: Specialized Sessions for Field Service, Call Center Execs on Agenda at Customer Support Operations Conference

Enhanced Contracting for Purchasing Groups, Competitive Pricing Models, Training Hospital Staff Among Topics to be Addressed at 2nd Annual Meeting

(Chicago, IL) – Back by popular request, Q1 Productions will host the 2nd Annual Maximizing Medical Device Customer Support Operations Conference, May 14-15, 2015 in Atlanta, Georgia, bringing customer service and operations executives an exclusive opportunity to discuss the latest challenges and best practices surrounding the customer support space. Customer support professionals from small, midsize, and large medical device and diagnostic companies are invited to participate.

This year, conference delegates can expect in-depth sessions, panel discussions, case studies, and small group workshops on a wide variety of topics such as sustaining revenue growth with value added services, training hospital staff, contracting for purchasing groups, international logistics and strategies, and much more. More than a dozen industry experts will be sharing insight throughout the two-day event, including Susan Wetzel of Johnson & Johnson, Shawn LaRocco of GE Healthcare, Roxanne Stecklenberg of Boston Scientific, and Chris Reitzug of Roche.

New to this year’s agenda are specialized tracked sessions that focus on field services and call centers. Conference delegates can choose to attend sessions within each track for a more in-depth discussion catered specifically toward their positions. Session topics in the field services track include increasing customer satisfaction through highly trained staff and a case study from Elekta on utilizing mobile technologies to enhance field service operations. Session topics in the call center track include training to maintain consistent call center operations and implementing and managing of online support methods.

For more information on the 2nd Annual Medical Device Customer Support Operations Conference, please visit www.q1productions.com/customersupport or email marketing@q1productions.com. You can also follow us on Twitter @Q1Productions, #MDCS15.

At Veranex, we can help you with concept through to commercialization by enabling:
• Accelerated speed to market
• Controlled development costs
• Development risk mitigation
• Market viability assessment

At every stage, we navigate our clients to realize efficiencies in cost and time with our integrated and comprehensive solutions.

Visit Sponsor Website

Since TrainingPros was founded in 1997, we have been dedicated to helping our clients find the right consultant for their projects. 25 years later, we are proud to have helped hundreds of clients complete their projects and thousands of consultants find great assignments. We continue to focus on helping our clients and consultants as well as our community as a certified women-owned, award-winning staffing company that works exclusively with Learning & Development professionals to match consultants to client projects.

Visit Sponsor Website

TELCOR is the proven leader of health care software solutions for revenue cycle management (RCM) software and services designed specifically for laboratories. TELCOR RCM, our SaaS solution, and TELCOR Revenue Cycle Services, our billing service, are designed to streamline workflow, improve collections, and provide real-time analytics. Our software and service solutions are designed for the unique challenges and requirements of laboratory specialties and the clients they serve. With full access to data, labs have complete visibility of their data and can track key performance indicators. No other vendor works as hard ensuring you get paid for the work you do.

Visit Sponsor Website

At Tipping Point Media, we pride ourselves on developing innovative, creative, and technically advanced virtual training and digital marketing solutions for the life sciences industry.

We push the limits of what's possible using Augmented and Virtual Reality to create revolutionary experiences proven to increase audience engagement and retention rates.

Our dedicated team of educators, medical experts, certified programmers, and digital renaissance innovators are committed to creating high-quality custom creations that bring your company's vision to life.

Visit Sponsor Website

VantagePoint Performance trains Salespeople to be more fluent and comfortable across different situations needing different sales approaches, and we train Sales Managers to be better coaches and team leaders, with more focus and less stress.

We’re different from the average sales training company because:

We don’t believe that one approach, one system, or one methodology is absolutely superior. All have something to offer, and the “best approach” or “best system” depends on the sales situation. This is what our applied, academic research tells us.
Our use of data science, specifically Machine Learning, helps us learn about our clients more meaningfully. We provide insights from each client’s data to help them understand what drives the success of their top-performing Salespeople and Sales Managers.
We are constantly feeding what we learn back into our training products, and we invest a bigger slice of our total energy into this innovation than the average sales training company. Our clients can access always-refreshed intellectual property and content through our training subscriptions.

Visit Sponsor Website

Policy Reporter, acquired by TrialCard in 2019, provides innovative healthcare software solutions to track payer policies in near real-time and enhances market access for the therapies patients need most. The company’s patented software-driven solutions include a suite of billing and reimbursement tools for providers and laboratories, market intelligence tools for payers, and a suite of market access solutions for life science companies. Its clients include some of the world’s largest pharmaceutical and healthcare companies.

Visit Sponsor Website